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Zoho Subscriptions Implementation Support and Guidance

Get A Zoho Subscriptions Setup To Automate Your Customer Subscription Ecosystem

Customer acquisition is such an arduous process, which could sometimes get tricky, especially if you’re in the B2B space. However, getting someone to patronize you again — is cheaper and easier than converting new customers. Research by CFO echoes this sentiment, as more than half of the senior executives sampled said that 40% of their revenues are recurring.

Paradoxically, you need to convert prospects into customers first before they can become recurring customers. It shows that the point of conversion is very crucial to every business that wants to make a profit — if not the most crucial. The implication of this fact is that you need to give deliberate thought to producing a painstaking process that takes away all the pain that your prospects might likely face at the critical point of conversion. The more seamless and effortless your conversion process is, the likelier your chances are of converting more. You sure have heard of how big the cart abandonment rate is…

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Zoho Subscriptions Implementation Support and Guidance

Therefore, it’s of no surprise that creating a seamless and effortless customer acquisition process is a source of headache for many businesses, especially those that are being bootstrapped with limited resources. Take, for instance, a survey by Digiday that showed that 63% of publishers have issues converting their prospects into paying subscribers.

On the other hand, there’s also the pressure to hop on the subscription-model train, as all indications show it’s the future. A lot of companies are enjoying the advantage of this model — and as bizarre as it may seem, car manufacturing companies are in on the frenzy too. You didn’t expect a traditional industry like the car manufacturing industry to adopt the subscription model, did you? Well, it’s the future. Other industries that have benefited from the juicy hack include the tech industry, journalism, and streaming services. This indicates there are ways the winning teams are going about it and Zoho Subscriptions can help you achieve similar if not better results.

What Is Zoho Subscriptions?

Zoho Subscriptions is a software tool that allows you to manage the end-to-end subscription lifecycle of your customers. It’s a platform where getting to convert your prospects into subscribers is easy and effortless. Zoho Subscriptions plays the role of the regal match-maker in payment handling by giving your customers and prospects all the choice and flexibility they need while presenting you as a business that truly cares about their convenience. This increases patronage for you and keeps you smiling at the bank.
One major problem that your prospects face when trying to subscribe is poor customer experience. Zoho Subscriptions helps you address this by providing a platform that treats your prospects and customers as royalty. When they don’t have to hop through never-ending loops in the bid to subscribe, they’d be more likely to sign up and maintain their subscription. What’s more? Implementing your billing and subscription handling mechanisms won’t require much effort from you. Let’s find out how through its features and functions.

Features and Functions of Zoho Subscriptions

Your customers and prospects don’t really care what you have to do to deliver the best experience, as long as you deliver the experience to them. But Zoho Subscriptions cares. The goal of this software is to ensure that businesses like yours don’t have to break their back in the bid to satisfy their customers. The platform is optimized to deliver a great experience on both fronts: to you, and then to your customers. Here are the features through which Zoho Subscriptions helps you change the game of subscription management.

Recurring Billing

Setting yourself up to reap the benefits of your recurring customers will take more than manual efforts. We have all been spoiled by the digital boom so we are keen to expect the instantaneous. If your customers have to keep waiting for you to implement or approve transactions manually, you’re simply bleeding your business to death.
This is why you need a system that automates your recurring bills. Zoho Subscriptions takes it a notch further by helping to send invoices automatically, even before the payment is due. This preps your clients and establishes trust and transparency.
Nothing turns off your customers more than when they get the feeling that they are not in control or they have restricted choices on how to spend their money. Let’s face it, preferences can change at some point in their subscription. Rather than have frustrated and dissatisfied customers to deal with, Zoho Subscriptions makes the proration of subscribers possible with no hassle. If at any point, your customers want to upgrade or downgrade their subscription plan, you don’t have to do complex calculations before you get the right bills for your clients.
Zoho Subscriptions also provides you with the right framework for you to scale globally by providing you with the ability to bill in different currencies while staying tax-compliant at the same time.

Subscription Management

In harnessing subscriptions, diversity is king. A mistake you don’t want to make is expecting your customers to have the same needs. No, each one of them is unique. Therefore, the more flexible your subscription plans are, the better equipped you are to reach a wider audience.

 
With Zoho Subscriptions, you can make room for your customers who would love to opt-in for multiple subscriptions and calculate their cumulative invoice with ease without mixing things up. There is also no discrimination against any model of pricing strategy you use. If you’re into the freemium model, there’s a place for you with Zoho Subscriptions. If you feel coupons and discounts are the elements that will do the trick for you, there is accommodation for you as well. The beautiful thing is, you can get to see all the different options you’re using within a single dashboard so you have adequate info on your offerings.

Customer Portal

In addition, Zoho Subscriptions empowers your clients to take charge of some aspects of their subscriptions through the customer portal. The customer portal gives your clients access to the information and documents they need without having to wait for you. They can change their card details, pause and resume their subscriptions, and forward their invoices to other people, among other things. This portal can also serve as a feedback channel for you, allowing you to collect customer reviews on the go and easily within the platform.

Subscription Branding

As mentioned earlier, Zoho Subscriptions is the ultimate match-maker between businesses and their clients. It provides each party with the right tools to be in control. For you as a business owner, what this means is that you’ll have access to a lot of customization that’ll make each point of interaction with your customers according to your brand identity. You can brand your subscription assets, from the invoices you send, to the customer portal, to the payment pages that your customers see when they want to fill in their card details. You can also add your brand elements such as the logo and the font, and align the subscription portal with your brand identity.
Flexibility also extends to your website as Zoho Subscriptions has a variety of widgets and pricing tables you can modify to embed into your website. If the number of changes or modifications is something that overwhelms you, don’t worry. There are assorted templates available that you can choose from to save yourself from the paralysis of analysis.


This wide range of flexibility that Zoho Subscriptions offers will support you in the bid to create a memorable brand that stands out from the noise.

Recurring Payments

Subscription is two-way traffic, and Zoho Subscriptions helps you coordinate this traffic. On this platform, you can collect payments in multiple currencies and later convert them back to your base currency. This saves your customers the hassle of having to pay in a particular currency before they can use your products or services, especially if their payment method doesn’t support international transactions.


Your payment gateway also needs more than a physical appeal. Bank or card details are pieces of information that your customers would guard jealously, so, it’s important to use a safe and secure platform. Zoho Subscriptions follows the PCI standard of storing, collecting, and transmitting card details for the payment gateways and pages it creates.


The platform also automates the process of easily updating your customers’ details. For those whose card is about to expire, for example, you can send them notifications so they update their info.

Subscription Metrics

When all has been sent and collected, having the opportunity to look back at how everything went down will prove valuable insights into how excellently your business is performing. Having access to insights into the health status of your business allows you to identify your strengths and weaknesses and how your revenues and profits are flowing in.

Zoho Subscriptions gives you access to more than 40 different ways to look at your metrics and data. You can access, study, and visualize data on invoices, recurring monthly revenue, activity logs, and APIs. This allows you to understand your business as well as your customers better and ultimately equip you with the right data to make informed decisions.

Tax is another area that metrics and analysis on Zoho Subscriptions help you focus on. By having a dedicated channel for taxes, you get to know how much you have to pay in taxes and the amount that’s trickled in from your customers.

Aside from the preparation of these reports and analytics, Zoho Subscriptions also covers how to make them easily accessible. You get to have your tax filings in real-time, and if you want to make them available offline, you can export them in PDF, CSV, or XLS.

Subscription Automation

Staying on top of your business’ activities and development shouldn’t have to cost you hunching over your devices all the time. Aside from recurring billings and payments, there are still a couple of activities that you can ease yourself off through Zoho Subscription’s automation feature, thereby salvaging more time to do other important tasks.

Use webhooks

An important tool in this category of the toolkit is webhooks. You can use this to track changes in your subscription without having to reach for reports before noticing. With webhooks, you can create a system that notifies you when your customers’ subscriptions are canceled, or renewed, or when the trial period ends. You get to appreciate this a lot when you consider what it would look like if you have many customers and you have to monitor the subscription status of each one of them.

Create custom workflows

Automation can also get deeper than what Zoho has pre-installed. If you are into digging your hands into coding, you can also get to code your own personal custom features that let you do your job better. Using Deluge, which is a simple scripting language, you can execute activities such as scheduling the cancelation of subscriptions, charging late subscription fees or sending reminder SMS to your subscribers.

Dunning Management

The ideal scenario is for your prospects and customers to connect their payment details on your hosted page seamlessly. However, on some days, this is not usually the case and it might not be from your end. Subscriptions can fail due to one reason or the other. Issues that can come up include: poor internet connection, insufficient balance, or a technical issue from the intending subscriber’s bank. Such issues tend to discourage prospects who’ve decided to patronize your business, and they’re part of the reasons some companies experience a high abandoned cart rate.
The dunning management offered by Zoho Subscriptions helps you tackle cases of unsuccessful subscriptions by providing a system that allows you to send notifications to such an almost-subscriber. Options you can explore include automatically retrying to initiate the subscription after it has failed with notifications sent to the customer. You can also set rules that guide this process by indicating triggers and actions that should follow. This will help you reduce the churn rate.

Why Should You Choose Zoho Subscriptions For Your Business?

As promising as the subscription pricing model is for small and micro businesses, you shouldn’t go into it without the right tool that’ll give you leverage above your competitors. This tool should simplify usage, be convenient to use, and offer a wide range of functionalities. These are the qualities that Zoho Subscriptions has and here are reasons you should get it for your business.

Get those features on Mobile

Mobile is synonymous with freedom in some way. It means being able to access your superpowers as a business any time of the day. You don’t have to bring up your PC while in transit before you attend to your business.
Zoho Subscriptions makes the empowering features you like available as apps on both Android and iOS. With this, you’ll be able to address any notification you get, and remove any delay in execution and implementation.

Customer Support

Your usage of Zoho Subscription is not going to be a lonesome journey. While the software was designed with a simple and easy-to-use interface, it’s understandable that you may encounter some issues that would require external help. For instance, using Deluge could be taxing for some people. However, Zoho Subscriptions has an extensive customer support system, which is complemented by the excellent and personalized support you’ll get from QuakeCinch if you choose us as your implementation partner.

Interoperability

Zoho Subscriptions is a very versatile software with the inclusion of Deluge scripting. There are so many creative actions you can perform with this combo. However, this versatility can even be extended further with its ability to integrate with other applications. For instance, you can connect Zoho Subscription to Zoho Books to help you with accounting. That way, all your revenue from your subscriptions are synced together with your revenues from other channels to form a holistic view of your total revenues and best-performing models.

You can also integrate it with apps like Slack and Zendesk for extra functionalities. This is flexibility at its prime as it allows you to explore as much as your imagination can go. There is no stifling of creativity with Zoho Subscriptions.

What Are The Competitors of Zoho Subscriptions?

The subscription industry is a booming one, so there are a number of Zoho Subscriptions competitors out there. Some of them are: Chargebee, Zuora, Sage Intacct, and Recurly.

 
However, verified ratings on review sites like G2 confirm that Zoho Subscriptions is unbeatable when it comes to delivering wholesome services at an affordable price. Zoho Subscriptions also helps you reach your business goals faster than its alternatives, all at a more affordable pricing scale.

Why Choose QuakeCinch for Your Zoho Subscriptions Implementation and Support?

There are many Zoho partner agencies out there, and some will make unrealistic promises to you. As you browse the pages of some of these partners, you’d be able to tell that they’re more concerned about how many clients they can bring in than how well they can set up their clients for success.
QuakeCinch is different, and here are the things that stand us out from others:

Customer-focused services​

Our mission at QuakeCinch is to understand your business goals and create an ecosystem that allows you to pursue those goals effectively and generate the desired results for your business.

Expertise laced with experience​

We have both the expertise and experience to help you create what works, having worked with hundreds of small- and medium-sized businesses. At QuakeCinch, our services are not limited to helping you utilize the functions and features of the Zoho Subscriptions platform.

Result-focused and personalized set up and configuration

We will go over and beyond to create processes that will help you leverage the software and configure it in a way that will help you get the best out of it based on what you need to succeed as a business in your industry.

To use Zoho Subscriptions to your benefit, you need a configuration that takes into account your business goals, existing data, business size, audience type, business type, and current tech stack. Zoho Subscriptions has different pricing stages tailored to match distinct business sizes and goals.

Your business might need advanced Zoho Subscriptions features and integrations, or it might not. At QuakeCinch, we’ll help you tap into the features that matter and will see you achieve your desired results quickly and repeatedly drive success for you.

If you had previously hired a Zoho partner agency to configure your Zoho Subscriptions account but the setup is not driving you the results you need and you believe you can get more from the platform than what they did for you, QuakeCinch can help you clean up your Zoho Subscriptions dashboard and reconfigure it so the product works in a way that aligns with your business goals.

Continued Customer Support

At QuakeCinch, we walk the talk. We value customer relationships and you can rest assured that our team will be there to support you and help you take advantage of the latest Zoho Subscriptions features and functions for your business success.

Extensive competitor migration

We also offer extensive competitor migration from pricey third-party software you currently use to the Zoho alternative. This way, we’ll help you select the right tech stack based on your business size, industry, and goals.


We’ll help you migrate from Recurly, Zuora, Chargebee, and other pricey competitors and third-party software without you losing your data.
alternative. This way, we’ll help you select the right tech stack based on your business size, industry, and goals.
We’ll help you migrate from Asana, Jira, Monday.com, Trello, and other pricey competitors and third-party software without you losing your data.

A smooth onboarding process

QuakeCinch is not just concerned about helping you set up your Zoho Subscriptions account. We’ll also give you an onboarding tailored toward your team’s strengths and expertise.

This onboarding will allow you and your team members to understand how to leverage the personalized setup we made for you for your business’ success.

Setting up a basic Zoho Subscriptions account is a walk in the park and you could decide to do it yourself. However, one thing small and medium-sized businesses often discover is that their setup and configuration aren’t bringing them the needed results.

Getting a certified Zoho Partner with years of experience on board will help you get the best Zoho Subscriptions plan based on your business size, plans, data size, and goals.

Beyond selecting the best plan, QuakeCinch will also get you the setup and configuration that will help you generate meaningful results and ROI for your sales and marketing efforts.
Ready? Reach out to our team of Zoho experts now to get started with the first step!

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